Cancellation policy

Last updated: November 3, 2026

You can cancel a Morphace pre-order for a full refund at any time before it ships. This policy explains how pre-orders work at Morphace Inc. ("Morphace", "we", "us"), how to cancel one, and how refunds are paid.

How pre-orders work
When you pre-order a Morphace mask, you pay the full pre-order price at checkout and nothing more when your mask ships. The estimated shipping timeframe is shown on the product page when you place your order.

Cancelling before your mask ships
You can cancel your pre-order at any time before it ships, for any reason. To cancel, email us at info@morphace.com with your order number.

We will confirm your cancellation by email and refund the full amount you paid to your original payment method within 10 business days. Please remember that your bank or credit card company may take some extra time to process and post the refund.

If your shipment is delayed
If the estimated shipping timeframe changes, we will email you with the new estimate. You can then keep your pre-order or cancel it for a full refund.

After your mask ships
Once your mask has shipped, your pre-order can no longer be cancelled. After delivery, returns are handled under our Refund Policy.

Questions
For any questions about your pre-order, contact us at info@morphace.com or +1 647-936-8958.